Diversity in the use of electronic mail: a preliminary inquiry
ACM Transactions on Information Systems (TOIS)
The information visualizer, an information workspace
CHI '91 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Email overload: exploring personal information management of email
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The art of computer programming, volume 3: (2nd ed.) sorting and searching
The art of computer programming, volume 3: (2nd ed.) sorting and searching
Keystroke level analysis of email message organization
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
The perfect search engine is not enough: a study of orienteering behavior in directed search
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Lessons from the reMail prototypes
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Don't take my folders away!: organizing personal information to get ghings done
CHI '05 Extended Abstracts on Human Factors in Computing Systems
Revisiting Whittaker & Sidner's "email overload" ten years later
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Quality versus quantity: e-mail-centric task management and its relation with overload
Human-Computer Interaction
E-mail research: targeting the enterprise
Human-Computer Interaction
Tag-it, snag-it, or bag-it: combining tags, threads, and folders in e-mail
CHI '08 Extended Abstracts on Human Factors in Computing Systems
Highlight: a system for creating and deploying mobile web applications
Proceedings of the 21st annual ACM symposium on User interface software and technology
Global differences in attributes of email usage
Proceedings of the 2009 international workshop on Intercultural collaboration
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Webmail clients provide millions of end users with convenient and ubiquitous access to electronic mail - the most successful collaboration tool ever. Web email clients are also the platform of choice for recent innovations on electronic mail and for integration of related information services into email. In the enterprise, however, webmail applications have been relegated to being a supplemental tool for mail access from home or while on the road. In this paper, we draw on recent research in the area of electronic mail to understand usage models and performance requirements for enterprise email applications. We then present an innovative architecture for a webmail client. By leveraging recent advances in web browser technology, we show that webmail clients can offer performance and responsiveness that rivals a desktop application while still retaining all the advantages of a browser based client.