Diversity in the use of electronic mail: a preliminary inquiry
ACM Transactions on Information Systems (TOIS)
Comparison of empirical testing and walkthrough methods in user interface evaluation
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Email overload: exploring personal information management of email
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Threading electronic mail: a preliminary study
Information Processing and Management: an International Journal - Special issue: methods and tools for the automatic construction of hypertext
Don't take my folders away!: organizing personal information to get ghings done
CHI '05 Extended Abstracts on Human Factors in Computing Systems
Dogear: Social bookmarking in the enterprise
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Revisiting Whittaker & Sidner's "email overload" ten years later
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Why we tag: motivations for annotation in mobile and online media
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Getting our head in the clouds: toward evaluation studies of tagclouds
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Enabling efficient orienteering behavior in webmail clients
Proceedings of the 20th annual ACM symposium on User interface software and technology
E-mail research: targeting the enterprise
Human-Computer Interaction
Agile development meets strategic design in the enterprise
XP'07 Proceedings of the 8th international conference on Agile processes in software engineering and extreme programming
Influences on tag choices in del.icio.us
Proceedings of the 2008 ACM conference on Computer supported cooperative work
CampusMates: encontrando parceiros de estudos
Proceedings of the VIII Brazilian Symposium on Human Factors in Computing Systems
Global differences in attributes of email usage
Proceedings of the 2009 international workshop on Intercultural collaboration
Team analytics: understanding teams in the global workplace
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Designing for email response management
CHI '09 Extended Abstracts on Human Factors in Computing Systems
INTERACT '09 Proceedings of the 12th IFIP TC 13 International Conference on Human-Computer Interaction: Part I
Best of both worlds: improving gmail labels with the affordances of folders
CHI '10 Extended Abstracts on Human Factors in Computing Systems
Am I wasting my time organizing email?: a study of email refinding
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Beyond Expertise Seeking: A Field Study of the Informal Knowledge Practices of Healthcare IT Teams
Computer Supported Cooperative Work
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We describe the design of bluemail, a web-based email system that provides message tagging, message threading, and email folders. We wanted to explore how this combination of features would help users manage and organize their email. We conducted a limited field test of the prototype by observing how users triage their own email using bluemail. Our study identified ways in which users liked tagging, threading, and foldering capabilities, but also some of the complex ways in which they can interact. Our study elicited early user input to guide the iterative design of these features. It also involved a user study researcher, designer, and developer in the field test to quickly integrate different perspectives during development.