Diversity in the use of electronic mail: a preliminary inquiry
ACM Transactions on Information Systems (TOIS)
Email overload: exploring personal information management of email
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Cross-cultural usability of the library metaphor
Proceedings of the 2nd ACM/IEEE-CS joint conference on Digital libraries
Learning to work in distributed global teams
HICSS '95 Proceedings of the 28th Hawaii International Conference on System Sciences
The perfect search engine is not enough: a study of orienteering behavior in directed search
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Understanding email use: predicting action on a message
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Revisiting Whittaker & Sidner's "email overload" ten years later
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Enabling efficient orienteering behavior in webmail clients
Proceedings of the 20th annual ACM symposium on User interface software and technology
Tag-it, snag-it, or bag-it: combining tags, threads, and folders in e-mail
CHI '08 Extended Abstracts on Human Factors in Computing Systems
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Email usage data from users in a large enterprise were analyzed according to country and geographical regions to explore for differences. Data of 13,877 employees from 29 countries in a global technology company were analyzed. We found statistically significant differences in several attributes of email usage. Users in the U.S. tend to retain larger numbers of email messages while Latin American countries keep fewer messages. European countries tend to file more of their email into folders and Asian countries tend to do less so. These differences in filing behavior are not correlated with Hofstede's Uncertainty Avoidance Index. This research adds another dimension for studies of email usage which previously have not reported the geographical source of their data.