Diversity in the use of electronic mail: a preliminary inquiry
ACM Transactions on Information Systems (TOIS)
Email overload: exploring personal information management of email
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Keystroke level analysis of email message organization
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Understanding email use: predicting action on a message
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Email overload at work: an analysis of factors associated with email strain
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Tag-it, snag-it, or bag-it: combining tags, threads, and folders in e-mail
CHI '08 Extended Abstracts on Human Factors in Computing Systems
Undo and erase events as indicators of usability problems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Am I wasting my time organizing email?: a study of email refinding
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Tagging might not be slower than filing in folders
CHI '12 Extended Abstracts on Human Factors in Computing Systems
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Gmail's filing system for email conversations is based around labels, which are more flexible and powerful than folders. With its original user interface, many users did not discover labels, and wondered why Gmail had no folders. The Gmail team redesigned the user interface for labeling to make it more discoverable and understandable, and to add the most useful functionality of folders. The new design works for the simple use case (a conversation with only one label), while still making the more complex use case (multiple labels) easily available. It has been launched to millions of users worldwide and has resulted in much higher adoption of labels, especially by new users of Gmail.