Email overload: exploring personal information management of email
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Keystroke level analysis of email message organization
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Taking email to task: the design and evaluation of a task management centered email tool
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Stuff I've seen: a system for personal information retrieval and re-use
Proceedings of the 26th annual international ACM SIGIR conference on Research and development in informaion retrieval
The perfect search engine is not enough: a study of orienteering behavior in directed search
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
ContactMap: Organizing communication in a social desktop
ACM Transactions on Computer-Human Interaction (TOCHI)
Understanding email use: predicting action on a message
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Automatically classifying emails into activities
Proceedings of the 11th international conference on Intelligent user interfaces
Revisiting Whittaker & Sidner's "email overload" ten years later
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Tag-it, snag-it, or bag-it: combining tags, threads, and folders in e-mail
CHI '08 Extended Abstracts on Human Factors in Computing Systems
Improved search engines and navigation preference in personal information management
ACM Transactions on Information Systems (TOIS)
Exploring memory in email refinding
ACM Transactions on Information Systems (TOIS)
Quality versus quantity: e-mail-centric task management and its relation with overload
Human-Computer Interaction
E-mail research: targeting the enterprise
Human-Computer Interaction
Best of both worlds: improving gmail labels with the affordances of folders
CHI '10 Extended Abstracts on Human Factors in Computing Systems
Representing our information structures for research and for everyday use
CHI '12 Extended Abstracts on Human Factors in Computing Systems
Proceedings of the 20th International Conference on Advances in Geographic Information Systems
The use of attention resources in navigation versus search
Personal and Ubiquitous Computing
Understanding the management and need for awareness of temporal information in email
AUIC '13 Proceedings of the Fourteenth Australasian User Interface Conference - Volume 139
Predicting relevant documents for enterprise communication contexts
Proceedings of the 8th International Conference on Ubiquitous Information Management and Communication
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We all spend time every day looking for information in our email, yet we know little about this refinding process. Some users expend considerable preparatory effort creating complex folder structures to promote effective refinding. However modern email clients provide alternative opportunistic methods for access, such as search and threading, that promise to reduce the need to manually prepare. To compare these different refinding strategies, we instrumented a modern email client that supports search, folders, tagging and threading. We carried out a field study of 345 long-term users who conducted over 85,000 refinding actions. Our data support opportunistic access. People who create complex folders indeed rely on these for retrieval, but these preparatory behaviors are inefficient and do not improve retrieval success. In contrast, both search and threading promote more effective finding. We present design implications: current search-based clients ignore scrolling, the most prevalent refinding behavior, and threading approaches need to be extended.