Predicting relevant documents for enterprise communication contexts

  • Authors:
  • Shashwat Garg;Krishna K. Dhara;Venkatesh Krishnaswamy

  • Affiliations:
  • Indian Institute of Technology, New Delhi, India;Avaya Labs Research, Basking Ridge, NJ;Avaya Labs Research, Basking Ridge, NJ

  • Venue:
  • Proceedings of the 8th International Conference on Ubiquitous Information Management and Communication
  • Year:
  • 2014

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Abstract

Sharing information in communication sessions enhances end user collaboration. However, today with documents indexed on keywords and on meta-data such as author, date, title, etc., it is left to the user to bring the right information or documents for sharing in communication sessions. In enterprises, typically users search contents of communication units that surround the shared documents to get appropriate documents. Further, the results a user expects also depends on the current communication context such as the current conference call or current event they are attending. Real-time prediction of the documents needed for information sharing in communication applications would enhance collaboration by providing enterprise users with the right content at the right time. In this work, we present an algorithm for predicting relevant documents for an enterprise user in any context. We propose a novel context progression tree algorithm that can not only search relevant documents but also merges threads based on their similarity of topic of discussion. We prove search properties on these trees and present results from our implementation on users in a real enterprise deployment.