Integrating multiple contexts in real-time collaboration applications

  • Authors:
  • Krishna Kishore Dhara;Venkatesh Krishnaswamy

  • Affiliations:
  • Avaya Labs Research, Basking Ridge, New Jersey;Avaya Labs Research, Basking Ridge, New Jersey

  • Venue:
  • Proceedings of the 3rd Workshop on Context-awareness in Retrieval and Recommendation
  • Year:
  • 2013

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Abstract

Applications based on context aware technologies have been extensively studied with different notions of context such as location, sensory, presence and many other aspects of user behavior. Many of these notions of context are often orthogonal and can be combined to provide novel new services. We integrate communication context that is mined from users' communication data with session, messaging, and presence contexts to provide novel collaboration services to enterprise users. In this paper, we present two such services that compute recommended relevance for collaboration services by integrating multiple notions of context. We present a novel contextual presence service that enhances messaging collaboration among enterprise users. Some of the algorithms presented in this paper are deployed in a real enterprise across multiple locations with over 150 users.