Hanging on the ‘wire: a field study of an audio-only media space
ACM Transactions on Computer-Human Interaction (TOCHI) - Special issue on speech as data
Lurker demographics: counting the silent
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Social translucence: an approach to designing systems that support social processes
ACM Transactions on Computer-Human Interaction (TOCHI) - Special issue on human-computer interaction in the new millennium, Part 1
Conversation and Community: Chat in a Virtual World
Conversation and Community: Chat in a Virtual World
Conventions and Commitments in Distributed CSCW Groups
Computer Supported Cooperative Work
Music selection using the PartyVote democratic jukebox
AVI '08 Proceedings of the working conference on Advanced visual interfaces
Normative communication processes and associated emotion in mobile health groups
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work Companion
| Hi-index | 0.00 |
Norms are expected to make significant contributions towards enabling discourse in cyberspace among people of different backgrounds, just as they do in the physical world. Yet many distributed, electronically mediated groups fail to form norms successfully. Causes range from open discord to the more insidious lack of comfort people experience in groups that fail to openly address disagreements about what constitutes appropriate behavior in the online environment. We present a case study of the evolution of norms about what constitutes appropriate posts to an online discussion forum for a newly forming group. We trace the discussion sparked by a critical incident and show how a design of an online environment that promotes visibility of participants contributed towards overcoming the forces for dissolution and promoted progress towards coalescing as a group with a shared identity.