Learning from marginalized users: reciprocity in HCI4D

Authors:
Susan P. Wyche;Elisa Oreglia;Morgan G. Ames;Christopher Hoadley;Aditya Johri;Phoebe Sengers;Charles Steinfield
Affiliations:
Virginia Tech, Blacksburg, VA, USA;U.C. Berkeley, Berkeley, CA, USA;Stanford University, Palo Alto, CA, USA;New York University, New York, NY, USA;Virginia Tech, Blacksburg, VA, USA;Cornell University, Ithaca, NY, USA;Michigan State University, East Lansing, MI, USA
Venue:
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work Companion
Year:
2012

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Abstract

Users in the developing world continue to appropriate information and communication technologies (ICTs) in pioneering ways resulting in innovations such as M-Pesa, the popular mobile money transfer system developed in Kenya. M-Pesa's success demonstrates the emergence of user-centered innovative applications in resource-constrained settings. The goals of our workshop are twofold: 1) to uncover more of these examples and 2) to discuss how they can influence design in developed countries.