Rapid prototyping and system development: examination of an interface toolkit for voice and telephony applications

Authors:
J. T. Richards;S. J. Boies;J. D. Gould
Affiliations:
User Interface Institute, IBM Thomas J. Watson Research Center, P.O. Box 218, Yorktown Heights, NY;Corporate Technical Committee, IBM, Armonk, NY and User Interface Institute, IBM Thomas J. Watson Research Center, P.O. Box 218, Yorktown Heights, NY;User Interface Institute, IBM Thomas J. Watson Research Center, P.O. Box 218, Yorktown Heights, NY
Venue:
CHI '86 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Year:
1986

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Abstract

This paper discusses a set of tools supporting the rapid development of voice and telephony applications. The tools allow interfaces to be rapidly prototyped, tested and installed without impacting the underlying system. Used directly by behavioral specialists, they have played a key role in the building of two production systems. We review several essential features of this facility and then outline its role in the rapid development of a voice messaging system for the athletes and officials at the 1984 Summer Olympics in Los Angeles.