Task support in an office system
ACM Transactions on Information Systems (TOIS)
38 offices: analyzing needs in individual offices
ACM Transactions on Information Systems (TOIS)
Office Information Systems and Computer Science
ACM Computing Surveys (CSUR)
ACM Transactions on Information Systems (TOIS)
The New Science of Management Decision
The New Science of Management Decision
Determining computer support requirements: Implications for design
COCS '84 Proceedings of the second ACM-SIGOA conference on Office information systems
Mapping office work to office technology
COCS '86 Proceedings of the third ACM-SIGOIS conference on Office information systems
Augmenting thesauri for information systems
ACM Transactions on Information Systems (TOIS)
Distributed decision making: a research agenda
ACM SIGOIS Bulletin
Performance criteria of a sound office analysis methodology
International Journal of Information Management: The Journal for Information Professionals
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Previous research in modeling office activities has been primarily oriented toward office work that is structured and organized. In this paper we report on efforts to develop a new methodology for needs assessment evaluation. We use the Critical Task Method to identify the “bottleneck cognitive tasks” of principals with an unstructured work profile. Data were collected on the computer-support needs of faculty researchers, and the findings indicate that a “knowledge-based” design offers the most promise for delivering effective support. In addition, the systems design suggests the integration of text, data, voice, and images.