Performance criteria of a sound office analysis methodology

  • Authors:
  • J. S. K Ang

  • Affiliations:
  • -

  • Venue:
  • International Journal of Information Management: The Journal for Information Professionals
  • Year:
  • 1993

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Abstract

Eleven sample office methodologies representing a good, broad cross-section of the existing office methodologies in terms of domain of analysis, office description formalisms, etc. are reviewed and critiqued. Drawing on the critique, a set of four core performance criteria for evaluating office methodologies is derived. The four criteria are: (1) domain of analysis to cover the whole spectrum of office work: (2) understandability and communicability of office descriptions; (3) the concept of levelling; and (4) sound, theoretical basis for generating solutions/recommendations. While several methodologies scored well in the critique, none appeared to satisfy completely all the four criteria which we used to define a 'good' methodology.