38 offices: analyzing needs in individual offices
ACM Transactions on Information Systems (TOIS)
A critical appraisal of task taxonomies as a tool for studying office activities
ACM Transactions on Information Systems (TOIS)
Office automation: a social and organizational perspective
Office automation: a social and organizational perspective
Organizational implications of office systems: toward a critical social action perspective
Proceedings of the IFIP TC 8 working conference on office systems on Office Systems
Social Analyses of Computing: Theoretical Perspectives in Recent Empirical Research
ACM Computing Surveys (CSUR)
The design requirements of office systems
ACM Transactions on Information Systems (TOIS)
Supporting organizational problem solving with a work station
ACM Transactions on Information Systems (TOIS)
Office procedure as practical action: models of work and system design
ACM Transactions on Information Systems (TOIS)
Office Automation
Face to File Communication: A Psychological Approach to Information Systems
Face to File Communication: A Psychological Approach to Information Systems
Toward a new framework for office support
Proceedings of the SIGOA conference on Office information systems
Human Problem Solving
SIGDOC '91 Proceedings of the 9th annual international conference on Systems documentation
AMS formalism: an approach to office modeling and OIS development
ACM SIGMIS Database
Towards A Role-Based Framework for DistributedSystems Management
Journal of Network and Systems Management
Performance criteria of a sound office analysis methodology
International Journal of Information Management: The Journal for Information Professionals
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In order to apply office automation in a meaningful fashion, it is apparent that some understanding of the office is necessary. Most descriptive studies of the office have placed great emphasis on manifest office actions, suggesting that offices are the embodiment of these actions. The meanings of these actions or tasks, however, have been given scant attention. There exist a number of office activity or task taxonomies, but they do little more than provide a simple and limited structure through which to conceive of an office. From a social-analytic perspective this appears to be overly simplistic and misses the richness of social action in an office. Focusing on the overt and manifest aspects of the office may very well lead to its misrepresentation. This paper takes a critical look at the way offices are conceived in the office automation literature and suggests alternatives that may provide a better understanding of the real functions of an office.