Understanding the office: A social-analytic perspective
ACM Transactions on Information Systems (TOIS)
Petri-net-based hypertext: document structure with browsing semantics
ACM Transactions on Information Systems (TOIS)
Describing cooperation—the creation of different psychological phenomena
Studies in computer supported cooperative work
AI techniques for supporting human to human communication in CHAOS
Studies in computer supported cooperative work
Building conversations using mailtrays
Studies in computer supported cooperative work
HDM—a model-based approach to hypertext application design
ACM Transactions on Information Systems (TOIS)
A speech-act-based office modeling approach
ACM Transactions on Information Systems (TOIS)
ACM Computing Surveys (CSUR)
Understanding Computers and Cognition: A New Foundation for Design
Understanding Computers and Cognition: A New Foundation for Design
Device Representation-The Significance of Functional Knowledge
IEEE Expert: Intelligent Systems and Their Applications
A language/action perspective on the design of cooperative work
CSCW '86 Proceedings of the 1986 ACM conference on Computer-supported cooperative work
AAAI'90 Proceedings of the eighth National conference on Artificial intelligence - Volume 1
An expert system for dynamic re-coordination of distributed workflows
Expert Systems with Applications: An International Journal
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The Activity Manager System (AMS) formalism anchored on key concepts such as activity, action, activity network, state, and MOPA (Memory Organization Packets for Activities) is capable of modeling a broad spectrum of office activities, ranging from the structured to the ill-structured, in a rigorous and comprehensive manner. The formalism can also be used to guide the development of Office Information Systems (OISs). It is domain independent and is particularly suited for the hierarchical representation of procedural knowledge. The formalism has the following features: 1) As in the rule-based formalism, control is separated from knowledge, and programming is replaced by the explicit, declarative representation of packets of knowledge; 2) Using the activity network concept, we can obtain an explicit hierarchical representation of procedural knowledge; 3) The activity concept provides the formalism with a representation of a rule-like entity; and 4) The MOPA concept plays the role of organizing and reconstructing knowledge in an appropriate manner, and allows the dynamic generation of Activity Networks at various levels of abstraction. The formalism as a theoretical underpinning for the development of OISs has been demonstrated at Bull's Advanced Studies Laboratory by Ader (in developing the office model) and Li (in developing the AMS).