The IFIP TC 9/WG 9.1 Working Conference on system design for human development and productivity: participation and beyond on System design for human development and productivity: participation and beyond
Plans and situated actions: the problem of human-machine communication
Plans and situated actions: the problem of human-machine communication
Understanding Computers and Cognition: A New Foundation for Design
Understanding Computers and Cognition: A New Foundation for Design
Narratives at work: story telling as cooperative diagnostic activity
CSCW '86 Proceedings of the 1986 ACM conference on Computer-supported cooperative work
Bureaucracies as deontic systems
ACM Transactions on Information Systems (TOIS)
Searching for information in a hypertext medical handbook
Communications of the ACM
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
The communicative economy of the workgroup: multi-channel genres of communication
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
Work structures and shifts: an empirical analysis of software specification teamwork
ICSE '89 Proceedings of the 11th international conference on Software engineering
Specifying coordinators: guidelines for groupware developers
IWSSD '89 Proceedings of the 5th international workshop on Software specification and design
An annotated bibliography of computer supported cooperative work
ACM SIGCHI Bulletin - Special issue: Computer supported cooperative work
AMS formalism: an approach to office modeling and OIS development
ACM SIGMIS Database
What do groups need? A proposed set of generic groupware requirements
ACM Transactions on Computer-Human Interaction (TOCHI)
Augmenting SADT to develop computer support for cooperative work
ICSE '91 Proceedings of the 13th international conference on Software engineering
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
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HYPERTEXT '87 Proceedings of the ACM conference on Hypertext
Process descriptions as organisational accounting devices: the dual use of workflow technologies
GROUP '01 Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work
ACM SIGCHI Bulletin
ISHYS: Designing an Intelligent Software Hypertext System
IEEE Expert: Intelligent Systems and Their Applications
Core services for coordination in concurrent engineering
WET-ICE '95 Proceedings of the 4th Workshop on Enabling Technologies: Infrastructure for Collaborative Enterprises (WET-ICE'95)
Specifying groupware requirements from direct experience
IWSSD '91 Proceedings of the 6th international workshop on Software specification and design
The chasms of CSCW: a citation graph analysis of the CSCW conference
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
ARBAS: a formal language to support argumentation in network-based organizations
Journal of Management Information Systems
Coordinating web-service enabled business transactions with contracts
CAiSE'03 Proceedings of the 15th international conference on Advanced information systems engineering
Process aware information systems: a human centered perspective
APWeb/WAIM'07 Proceedings of the joint 9th Asia-Pacific web and 8th international conference on web-age information management conference on Advances in data and web management
Workflow management systems for process organisations
Workflow management systems for process organisations
SIGDIAL '10 Proceedings of the 11th Annual Meeting of the Special Interest Group on Discourse and Dialogue
Email pragmatics and automatic classification: A study in the organizational context
Journal of the American Society for Information Science and Technology
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In designing computer-based systems, we work within a perspective that shapes the design questions that will be asked and the kinds of solutions that are sought. This paper introduces a perspective based on language as action, and explores its consequences for practical system design. The language/action perspective is contrasted to a number of other currently prominent perspectives, and is illustrated with an extended example based on studies of nursing work in a hospital ward. We show how it leads to particular analyses of that work, which reveal potentials for creating new designs that can make the work (and the workers) more effective.