Process aware information systems: a human centered perspective

  • Authors:
  • Clarence A. Ellis;Kwanghoon Kim

  • Affiliations:
  • Collaboration Technology Research Group, Department of Computer Science, University of Colorado at Boulder, Boulder, Colorado;Collaboration Technology Research Lab., Department of Computer Science, Kyonggi University, Suwon-si, Kyonggi-do, South Korea

  • Venue:
  • APWeb/WAIM'07 Proceedings of the joint 9th Asia-Pacific web and 8th international conference on web-age information management conference on Advances in data and web management
  • Year:
  • 2007

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Abstract

Process Aware Information Systems (PAISs) are a useful form of software system; they are being found to be useful by an increasingly large population of diverse humans. The strength and the challenge of PAISs are within the collective endeavors domain where PAISs are used by groups of people to support communication, coordination, and collaboration. Even today, after years of research and development, collective endeavors PAISs are plagued with problems and pitfalls intertwined with their benefits. These problems are frequently elusive and complex due to the fact that "PAISs are first and foremost people systems." This paper addresses some of the people issues and proposes a framework for research in this domain.