Understanding computers and cognition
Understanding computers and cognition
Semistructured messages are surprisingly useful for computer-supported coordination
ACM Transactions on Information Systems (TOIS)
Computer systems and the design of organizational interaction
ACM Transactions on Information Systems (TOIS)
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Contextualism as a world view for the reformation of meetings
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Learning from user experience with groupware
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The temporal structure of cooperative activity
CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
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CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
The action workflow approach to workflow management technology
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Flexible, active support for collaborative work with ConversationBuilder
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Chaos as coordination technology
CSCW '86 Proceedings of the 1986 ACM conference on Computer-supported cooperative work
Using a computer-based tool to support collaboration: a field experiment
CSCW '86 Proceedings of the 1986 ACM conference on Computer-supported cooperative work
Beyond formal processes: augmenting workflow with group interaction techniques
COCS '95 Proceedings of conference on Organizational computing systems
COCS '95 Proceedings of conference on Organizational computing systems
ACM SIGOIS Bulletin - Special issue: groupware for self-organizing units
Populating the application: a model of awareness for cooperative applications
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
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ACM SIGOIS Bulletin
Augmenting and multiplying spaces for creative design
GROUP '97 Proceedings of the international ACM SIGGROUP conference on Supporting group work: the integration challenge
Organizational metaphors as lenses for analyzing workflow technology
GROUP '97 Proceedings of the international ACM SIGGROUP conference on Supporting group work: the integration challenge
SIGCPR '97 Proceedings of the 1997 ACM SIGCPR conference on Computer personnel research
Integrating Contexts to Support Coordination: TheCHAOS Project
Computer Supported Cooperative Work
KWM: Knowledge-based Workflow Model for Agile Organization
Journal of Intelligent Information Systems
A Light Workflow Management System Using SimpleProcess Models
Computer Supported Cooperative Work
Language/Action Meets Organisational Semiotics: Situating Conversations with Norms
Information Systems Frontiers
An introduction to the language-action perspective
ACM SIGGROUP Bulletin
EKAW '00 Proceedings of the 12th European Workshop on Knowledge Acquisition, Modeling and Management
Improving Flexibility of Workflow Management Systems
Business Process Management, Models, Techniques, and Empirical Studies
Utilizing knowledge context in virtual collaborative work
Decision Support Systems - Special issue: Collaborative work and knowledge management
MArq-G*: a semiotic engineering approach for supporting the design of multi-user applications
CLIHC '05 Proceedings of the 2005 Latin American conference on Human-computer interaction
International Journal of Electronic Commerce - Special issue: Formal aspects of digital commerce
Capturing and reusing knowledge in engineering change management: A case of automobile development
Information Systems Frontiers
Exploring 'Canned Communication' for coordinating distributed mobile work activities
Interacting with Computers
Formalizing the evolution of virtual communities
Information Systems
A theoretical investigation of the emerging standards for web services
Information Systems Frontiers
Workflow from within and without: technology and cooperative work on the print industry shopfloor
ECSCW'95 Proceedings of the fourth conference on European Conference on Computer-Supported Cooperative Work
Medium versus mechanism: supporting collaboration through customisation
ECSCW'95 Proceedings of the fourth conference on European Conference on Computer-Supported Cooperative Work
Rethinking CSCW systems: the architecture of MILANO
ECSCW'97 Proceedings of the fifth conference on European Conference on Computer-Supported Cooperative Work
In search of coherence: a review of e-mail research
Human-Computer Interaction
Design and control of workflow processes: business process management for the service industry
Design and control of workflow processes: business process management for the service industry
Process aware information systems: a human centered perspective
APWeb/WAIM'07 Proceedings of the joint 9th Asia-Pacific web and 8th international conference on web-age information management conference on Advances in data and web management
Workflow management systems for process organisations
Workflow management systems for process organisations
Identifying potential social impact of collaborative systems at design time
INTERACT'07 Proceedings of the 11th IFIP TC 13 international conference on Human-computer interaction
On the success of speech acts and negotiating commitments
CM'96 Proceedings of the First international conference on Communication Modeling: The language/action perspective
The interpretation of business communication
CM'96 Proceedings of the First international conference on Communication Modeling: The language/action perspective
Computational Coordination Mechanisms: A tale of a struggle for flexibility
Computer Supported Cooperative Work
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The debate on the language/action perspective has been receiving attention in the CSCW field for almost ten years. In this paper, we recall the most relevant issues raised during this debate, and propose a new exploitation of the language/action perspective by considering it from the viewpoint of understanding the complexity of communication within work processes and the situatedness of work practices. On this basis, we have defined a new conversation model, the Milan Conversation Model, and we are designing a new conversation handler to implement it.