Beyond formal processes: augmenting workflow with group interaction techniques

Authors:
Pedro Antunes;Nuno Guimarăes;Javier Segovia;Jesús Cardeñosa
Affiliations:
Instituto Superior Técnico, INESC, R. Alves Redol 9, 1000 Lisboa, Portugal;Instituto Superior Técnico, INESC, R. Alves Redol 9, 1000 Lisboa, Portugal;Universidad Politecnica de Madrid, Facultad de Informatica, Campus de Montegancedo, 28660 Madrid, Spain;Universidad Politecnica de Madrid, Facultad de Informatica, Campus de Montegancedo, 28660 Madrid, Spain
Venue:
COCS '95 Proceedings of conference on Organizational computing systems
Year:
1995

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Abstract

The main scope of workflow systems has been the automation of formal procedures in the workplace. On the other hand, Communication and Group Support systems have addressed the informal aspects of organizational interactions. We argue that the formal versus informal separation is artificial and a cause of systems ineffectiveness. This paper proposes an approach to increase mutual awareness when integrating support for workflow systems and group interaction techniques.