Understanding computers and cognition
Understanding computers and cognition
Plans and situated actions: the problem of human-machine communication
Plans and situated actions: the problem of human-machine communication
A language/action perspective on the design of cooperative work
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MOCCA: an environment for CSCW applications
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Situating conversations within the language/action perspective: the Milan conversation model
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
COCS '95 Proceedings of conference on Organizational computing systems
Talk and embodiment in collaborative virtual environments
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Generalized process structure grammars GPSG for flexible representations of work
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Talking to strangers: an evaluation of the factors affecting electronic collaboration
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Workflow management systems for process organisations
Workflow management systems for process organisations
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CM'96 Proceedings of the First international conference on Communication Modeling: The language/action perspective
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Computer Supported Cooperative Work
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Computer Supported Cooperative Work
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This paper is concerned with the development of a language/action perspective in the Cosmos project. We emphasize the importance of seeing cooperative work in terms of participants' communicative actions. In contrast to some explorations of speech act theory, we argue that communicative actions should be seen as essentially embedded in dialogical contexts. In particular, we attempt to show the relevance of concepts derived from the analysis of actually occurring conversations, for computer mediated communication in general and cooperative work in particular. We distinguish between local and global structuring of communication and argue that many group working situations combine both sorts. These observations have influenced our work in the Cosmos project on the design of a structure definition language (SDL) by means of which users can configure their computer mediated communication environment. We describe SDL and show how its interpretation is influenced by our conversation analytic approach. We illustrate our arguments with an example of cooperative document preparation.