Understanding computers and cognition
Understanding computers and cognition
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
What is coordination theory and how can it help design cooperative work systems?
CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
Double-level languages and co-operative working
AI & Society
The action workflow approach to workflow management technology
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Workflow management systems for financial services
COCS '93 Proceedings of the conference on Organizational computing systems
Reengineering a business process with an innovative workflow management system: a case study
COCS '93 Proceedings of the conference on Organizational computing systems
Process innovation: reengineering work through information technology
Process innovation: reengineering work through information technology
Shaping the future: business design through information technology
Shaping the future: business design through information technology
Situating conversations within the language/action perspective: the Milan conversation model
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Experiences with workflow management: issues for the next generation
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
New Tools for New Times: The Workflow Paradigm
New Tools for New Times: The Workflow Paradigm
Workflow management systems for process organisations
Workflow management systems for process organisations
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This paper1 describes the application of the ActionWorkflow™ approach to analyze a European project for monitoring agriculture from high resolution satellite images by using remote sensing techniques. The objective of this study was to improve and maintain coordination between the organizations involved in the remote sensing process which evolved from a pilot phase and became operational. The study of the existing process was supported by the workflow product ActionWorkflow Analyst™. Breakdowns and possible weaknesses identified in the previous process are reported. On the basis of a critical process review, the process is rationalized with an explicit visibility of customers, suppliers, organizational roles, activities and their communicative relation. The reengineered process improves the service to customers in the European Commission (i.e., D.G. VI and Eurostat) and reduces transaction costs due to notable less customer/supplier interactions. Furthermore, there is a clear distinction between recurrent operations (done with more efficiency than in the actual process) and strategic services (with an added value to the management of ad-hoc requests in the previous process). The newly designed business process has been prototyped using the workflow suite by Action Technologies. The appropriateness of the ActionWorkflow™ approach and the systems ActionWorkflow Analyst™, Builder™ and Manager™ for Lotus Notes™ are evaluated.