Action based model of information system
Information Systems
The action workflow approach to workflow management technology
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
A speech-act-based negotiation protocol: design, implementation, and test use
ACM Transactions on Information Systems (TOIS)
Situating conversations within the language/action perspective: the Milan conversation model
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
A speech-act-based office modeling approach
ACM Transactions on Information Systems (TOIS)
Understanding Computers and Cognition: A New Foundation for Design
Understanding Computers and Cognition: A New Foundation for Design
Modelling business processes for the purpose of redesign
Proceedings of the IFIP TC8 Open Conference on Business Process Re-engineering: Information Systems Opportunities and Challenges
HICSS '95 Proceedings of the 28th Hawaii International Conference on System Sciences
Speech acts or communicative action?
ECSCW'91 Proceedings of the second conference on European Conference on Computer-Supported Cooperative Work
Do categories have politics? the language/action perspective reconsidered
ECSCW'93 Proceedings of the third conference on European Conference on Computer-Supported Cooperative Work
Language/Action Meets Organisational Semiotics: Situating Conversations with Norms
Information Systems Frontiers
Formalizing the evolution of virtual communities
Information Systems
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Technologies that support communication and models used in the development of communications need good underlying theories. One theory suggested as a base for design is speech act theory. Both communication support tools and modelling notations informed by speech act theory have been proposed. Speech act theory forms no unified, single theory, but actually houses several variants for dealing with semantics, pragmatics, and social context of communications. They all have one common feature: they assume that language is not merely a means of describing but also a means for doing things. In this paper we present an overview of speech act theories and their uses in information systems research. Our focus is on examining success of speech acts and commitment negotiations. We suggest a new model of commitment making that combines different speech act theories and their criticisms. It can be used in developing more adequate models of information systems and in highlighting requirements for flexible coordination support tools. The creation of shared understanding and agreement as well as the representation of context are emphasised.