Action based model of information system
Information Systems
Computer systems and the design of organizational interaction
ACM Transactions on Information Systems (TOIS)
A speech-act-based office modeling approach
ACM Transactions on Information Systems (TOIS)
Understanding Computers and Cognition: A New Foundation for Design
Understanding Computers and Cognition: A New Foundation for Design
Electronic Markets for Architects—The Architecture of Electronic Markets
Information Systems Frontiers
Linking Business Processes and Information Systems Provision in a Dynamic Environment
Information Systems Frontiers
Generic recurrent patterns in business processes
BPM'03 Proceedings of the 2003 international conference on Business process management
On the success of speech acts and negotiating commitments
CM'96 Proceedings of the First international conference on Communication Modeling: The language/action perspective
The interpretation of business communication
CM'96 Proceedings of the First international conference on Communication Modeling: The language/action perspective
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Systems for supporting communication in organizations should be founded on a theory of language and communication. A well-known theory for this purpose is speech act theory, developed by Austin and Searle. Flores e.a. used this theory for the design of THE COORDINATOR. Speech act theory however has some serious shortcomings which are brought to the fore by Habermas. His examination of Searle's theory leads to the development of an alternative theory: the theory of communicative action. In this paper both theories are described to the extent considered necessary to discuss the shortcomings of the speech act theory and to show the superiority of the theory of communicative action. In addition the consequences of the latter for the design of communication supporting systems are revealed by a critical discussion of the fundamental assumptions and the practical design of THE COORDINATOR.