Management information systems: conceptual foundations, structure, and development (2nd ed.)
Management information systems: conceptual foundations, structure, and development (2nd ed.)
Information systems in management: 3rd ed
Information systems in management: 3rd ed
Object-oriented systems analysis: a model-driven approach
Object-oriented systems analysis: a model-driven approach
Object-oriented modeling and design
Object-oriented modeling and design
Modelling offices through discourse analysis: the SAMPO approach
The Computer Journal - Special issue on models and architectures
The action workflow approach to workflow management technology
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Situating conversations within the language/action perspective: the Milan conversation model
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
A speech-act-based office modeling approach
ACM Transactions on Information Systems (TOIS)
Conversation for Action: The Computer Terminal as Medium of Communication
Conversation for Action: The Computer Terminal as Medium of Communication
Information Systems for Managers
Information Systems for Managers
Understanding Computers and Cognition: A New Foundation for Design
Understanding Computers and Cognition: A New Foundation for Design
Investigating Information and Knowledge Gathering Methods: A Speech Act Lexicon Perspective
Proceedings of the IFIP TC8/WG8.1 Working Conference on Information System Concepts: Improving the Understanding
HICSS '95 Proceedings of the 28th Hawaii International Conference on System Sciences
Experiences with the DOMINO office procedure system
ECSCW'91 Proceedings of the second conference on European Conference on Computer-Supported Cooperative Work
Speech acts or communicative action?
ECSCW'91 Proceedings of the second conference on European Conference on Computer-Supported Cooperative Work
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The unambiguous interpretation of the propositional and illocutionary act is of extreme importance in understanding linguistic coordination of business activities. In the interpretation of actual realizations of business conversations it can not always be determined unambiguously what kind of communication act the speaker is making. In this paper we focus on the interpretation of utterances in business communication. We propose two techniques to trace the structure of business conversations: Functional Grammar and the Transaction Process Model. The analysis is illustrated with a recorded conversation taken from a larger case study in a Dutch hotel.