Designing for usability: key principles and what designers think
Communications of the ACM
ACM Transactions on Information Systems (TOIS)
Designing for usability—key principles and what designers think
CHI '83 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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Psychological research methods have been used with increasing frequency in work on computer-human interaction. Judging from the state of the literature and from remarks heard in the halls at conferences such as this, the utility and appropriate roles of such methods are not yet clear. Panel members, who are all research psychologists working on issues related to human use of computers, will present a variety of contrasting views on how to go about such research, and on its proper goals. John Gould will describe two different but complimentary approaches, applied research on general design issues, and formative human factors participation in development. John Anderson will discuss the use of formal models of human cognition. Phil Barnard will consider the role of applied research in the discovery of underlying principles to guide design. Tom Landauer will propose that psychological research can be the basis for invention of new “;cognitive tools”. Short synopses of the positions they will take e given below. Panel members hope that the audience will join them in bringing out important differences between the various approaches and methods and arguing their absolute and relative merits.