Do usability evaluators do what we think usability evaluators do?

  • Authors:

  • Erin Friess

  • Affiliations:

  • University of North Texas, Denton, TX

  • Venue:
  • Communication Design Quarterly Review
  • Year:
  • 2012

Quantified Score

Hi-index 0.00

Visualization

Abstract

In this paper, I review the findings of ongoing research in usability and user experience analysis. In particular, I first discuss how real designers and usability evaluators in their own workplaces use findings from usability testing to drive design decisions within a decision-making space. Second, I investigate how designers and evaluators consciously or unconsciously alter raw usability findings when they develop their recommendations. Finally, I explore what these findings might mean for usability education. Ultimately, I ask if these usability evaluators and designers do what we think usability evaluators and designers should be doing.