The evaluator effect in usability tests
CHI 98 Cconference Summary on Human Factors in Computing Systems
Comparative usability evaluation
Behaviour & Information Technology
What do usability evaluators do in practice?: an explorative study of think-aloud testing
DIS '06 Proceedings of the 6th conference on Designing Interactive systems
Damaged merchandise? a review of experiments that compare usability evaluation methods
Human-Computer Interaction
Rocket Surgery Made Easy: The Do-It-Yourself Guide to Finding and Fixing Usability Problems
Rocket Surgery Made Easy: The Do-It-Yourself Guide to Finding and Fixing Usability Problems
Do usability evaluators do what we think usability evaluators do?
Communication Design Quarterly Review
Journal of Systems and Software
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While usability evaluation and usability testing has become an important tool in artifact assessment, little is known about what happens to usability data as it moves from usability session to usability report. In this ethnographic case study, I investigate the variations in the language used by usability participants in user-based usability testing sessions as compared to the language used by novice usability testers in their oral reports of that usability testing session. In these comparative discourse analyses, I assess the consistency and continuity of the usability testing data within the purview of the individual testers conducting “do-it-yourself” usability testing. This case study of a limited population suggests that findings in oral usability reports may or may not be substantiated in the evaluations themselves, that explicit or latent biases may affect the presentation of the findings in the report, and that broader investigations, both in terms of populations and methodologies, are warranted.