Learning to use a word processor: by doing, by thinking, and by knowing
Human factors in computer systems
Online communities
The network nation: human communication via computer
The network nation: human communication via computer
The Psychology of How Novices Learn Computer Programming
ACM Computing Surveys (CSUR)
Learning to use word processors: problems and prospects
ACM Transactions on Information Systems (TOIS)
Computer-Mediated Communication Systems: Status and Evaluation
Computer-Mediated Communication Systems: Status and Evaluation
Electronic Meetings: Technical Alternatives
Electronic Meetings: Technical Alternatives
Software psychology: Human factors in computer and information systems (Winthrop computer systems series)
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New users of four computer-mediated communication systems were asked to indicate which of a variety of learning modes they had used, including reading written manuals, using online automated help facilities, personal or group lessons from a human teacher, and trial-and-error learning. Despite often elaborate documentation and online help, the most frequent mode actually selected by users is trial and error learning. Rather than bemoaning the fact that users do not make proper use of written documentation, the implication for system implementation is that it should be designed to effectively encourage and support trial-and-error learning. An experimental intervention offering a guided learning activity supports this conclusion.