The selection, training, tasks and careers of microcomputer support personnel: a normative perspective

Authors:
Boaz Ronen;Jack K. Baroudi
Affiliations:
New York University;New York University
Venue:
SIGCPR '86 Proceedings of the twenty-second annual computer personnel research conference on Computer personnel research conference
Year:
1986

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Abstract

Microcomputers are being used extensively for business purposes. This use has created new jobs and careers for micro-computer support personnel. Definitions of three new positons: the micro-computer support person, the micro-manager, and the super-user are presented, along with their selection, training and career needs. Additionally, suggestions for where to locate the micro support function are made.This paper may be used by researchers as a source of questions, needing investigation, regarding the micro-computer support function. Further, this paper may serve as an outline for educational and training programs for microcomputer support personnel.