Conceptual models in training novice users of computer systems: effectiveness of abstract vs. analogical models and influence of individual differences

The importance of individual differences in end-user training: The case for learning style

SIGCPR '88 Proceedings of the ACM SIGCPR conference on Management of information systems personnel

The importance of learning style in end-user training

MIS Quarterly

Social influence and end-user training

Communications of the ACM

The role of training in preparing end users to learn new but similar software packages

SIGCPR '97 Proceedings of the 1997 ACM SIGCPR conference on Computer personnel research

The role of conceptual models in formal software training

SIGCPR '98 Proceedings of the 1998 ACM SIGCPR conference on Computer personnel research

Comprehensive bibliography

Advanced topics in end user computing

Selected AI-Related Dissertations

ACM SIGART Bulletin

MIS doctoral dissertations: 1989

MIS Quarterly

Educational needs as perceived by IS and end-user personnel: a survey of knowledge and skill requirements

MIS Quarterly