Educating the CBIS user: a case analysis
ACM SIGMIS Database
The management of end user computing
Communications of the ACM
| Hi-index | 0.00 |
The literature on computing in organizations assumes that users must be trained to get the most out of using their machines. The natural implication of this assumption is that trained users would differ markedly from non-trained users. Yet in exploratory survey research conducted in a large Southern California company, trained and non-trained microcomputer users did not differ along most work-related dimensions. Instead, where trained and non-trained users varied at all in their work habits and in their attitudes toward micros and training, the variation seemed more related to their desire for training, rather than to the training itself. The authors discuss the findings from this study and propose future research in the area of corporate-provided microcomputer training.