The management of end user computing
Communications of the ACM
Toward Creative Systems Design
Toward Creative Systems Design
Analysis, Design and Implementation of Information Systems
Analysis, Design and Implementation of Information Systems
Building Effective Decision Support Systems
Building Effective Decision Support Systems
Training users of a prototype DSS
ACM SIGMIS Database - Proceedings of a conference on Decision Support Systems, Santa Clara, California, January 24-26, 1977
Microcomputer training users?: do trained users differ from non-trained
ACM SIGMIS Database
SIGCPR '01 Proceedings of the 2001 ACM SIGCPR conference on Computer personnel research
Associations between user training and information systems success
International Journal of Information Management: The Journal for Information Professionals
Disturbing Realities Concerning Data Policies in Organizations
Information Resources Management Journal
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Deficiencies in computer-related education for end users have contributed to the lack of successful integration of computer-based information systems (CBIS) into organizations. Data gathered from 20 companies whose CBIS exert a high strategic impact on existing operating systems were studied to determine how these companies accomplished "education integration." About 80% of the companies reported training budgets between zero and two percent of the CBIS budget, with a majority of the participants reported training staffs consisting of two or less full time trainers. Of the seven educational techniques used by the companies, the Resident Expert technique rated superior in terms of quantity and quality. A description of the activities in four companies with unique approaches to the education of their user community provides additional insights into the role of organizations in promoting the integration and use of CBIS among end users.