Educating the CBIS user: a case analysis
ACM SIGMIS Database
Datamation
Training end users: an exploratory study
MIS Quarterly
A short-form measure of user information satisfaction: a psychometric evaluation and notes on use
Journal of Management Information Systems
The management of end user computing
Communications of the ACM
The measurement of user information satisfaction
Communications of the ACM
Building Effective Decision Support Systems
Building Effective Decision Support Systems
A field study of end user computing: findings and issues
MIS Quarterly
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What type and amount of computer-related training are available to information system (IS) users? And, how do these relate to their (users) perceptions of the success of the systems used? This paper reports on a study designed to answer such questions. Data were collected from 98 IS users in 16 different departments of 12 organizations. The results indicate that there exist positive associations between various types of computer-related training/educational programmes an organization provides to IS users and the perceived success of IS. Specifically, the availability of a computer resident expert in the organizational functional area of users has the most significant positive relationship with success.