Argumentative human computer dialogue for automated persuasion

Authors:
Pierre Andrews;Suresh Manandhar;Marco De Boni
Affiliations:
University of York, York, UK;University of York, York, UK;Unilever Corporate Research, Bedford, UK
Venue:
SIGdial '08 Proceedings of the 9th SIGdial Workshop on Discourse and Dialogue
Year:
2008

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Abstract

Argumentation is an emerging topic in the field of human computer dialogue. In this paper we describe a novel approach to dialogue management that has been developed to achieve persuasion using a textual argumentation dialogue system. The paper introduces a layered management architecture that mixes task-oriented dialogue techniques with chatbot techniques to achieve better persuasiveness in the dialogue.