This computer responds to user frustration

Authors:
Jonathan Klein;Youngme Moon;Rosalind W. Picard
Affiliations:
IS Robotics, Inc., Somerville, MA;Harvard Business School, Boston MA;MIT Media Laboratory, Cambridge, MA
Venue:
CHI '99 Extended Abstracts on Human Factors in Computing Systems
Year:
1999

Citing 1
Cited 20

The media equation: how people treat computers, television, and new media like real people and places

The media equation: how people treat computers, television, and new media like real people and places

Assessment of User Affective and Belief States for Interface Adaptation: Application to an Air Force Pilot Task

User Modeling and User-Adapted Interaction
User interfaces and help systems: from helplessness to intelligent assistance

Artificial Intelligence Review
Emotion in human-computer interaction

The human-computer interaction handbook
Toward computers that recognize and respond to user emotion

IBM Systems Journal
Toward a more civilized design: studying the effects of computers that apologize

International Journal of Human-Computer Studies
Computer Apology: The Effect of the Apologetic Feedback on Users in Computerized Environment

ICALT '05 Proceedings of the Fifth IEEE International Conference on Advanced Learning Technologies
Assistive technologies for the disabled and for the new generation of senior citizens: the e-Tools architecture

AI Communications
An HCI method to improve the human performance reduced by local-lag mechanism

Interacting with Computers
An empathic virtual dialog agent to improve human-machine interaction

Proceedings of the 7th international joint conference on Autonomous agents and multiagent systems - Volume 1
An Empathic Rational Dialog Agent

ACII '07 Proceedings of the 2nd international conference on Affective Computing and Intelligent Interaction
Des agents virtuels sociaux et émotionnels pour l'interaction humain-machine

IHM '07 Proceedings of the 19th International Conference of the Association Francophone d'Interaction Homme-Machine
Argumentative human computer dialogue for automated persuasion

SIGdial '08 Proceedings of the 9th SIGdial Workshop on Discourse and Dialogue
Affective web service design

PRICAI'06 Proceedings of the 9th Pacific Rim international conference on Artificial intelligence
Closing the loop: from affect recognition to empathic interaction

Proceedings of the 3rd international workshop on Affective interaction in natural environments
Theories, methods and current research on emotions in library and information science, information retrieval and human-computer interaction

Information Processing and Management: an International Journal
Personifying programming tool feedback improves novice programmers' learning

Proceedings of the seventh international workshop on Computing education research
A formal model of emotions for an empathic rational dialog agent

Autonomous Agents and Multi-Agent Systems
An interaction model for affect monitoring

AI'04 Proceedings of the 17th Australian joint conference on Advances in Artificial Intelligence
Towards the improvement of self-service systems via emotional virtual agents

BCS-HCI '12 Proceedings of the 26th Annual BCS Interaction Specialist Group Conference on People and Computers
Longitudinal affective computing: virtual agents that respond to user mood

IVA'12 Proceedings of the 12th international conference on Intelligent Virtual Agents

Quantified Score

Hi-index	0.00

Visualization

Abstract

A human-computer interaction (HCI) agent was designed and built to support users in their ability to recover from negative emotional states, particularly frustration. The agent uses social-affective feedback strategies delivered to the user with text-only interaction. The agent's effectiveness was evaluated against two control conditions: (1) user's emotions were ignored, and (2) users were able to report problems and "vent" their feelings and thoughts to the computer. Behavioral results showed that the agent was significantly more effective than the control conditions in helping relieve frustration levels.