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ACM Transactions on Information Systems (TOIS)
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CIKM '94 Proceedings of the third international conference on Information and knowledge management
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AAAI '99/IAAI '99 Proceedings of the sixteenth national conference on Artificial intelligence and the eleventh Innovative applications of artificial intelligence conference innovative applications of artificial intelligence
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ACM Computing Surveys (CSUR)
Introduction to Multiagent Systems
Introduction to Multiagent Systems
Agent Communication Languages: The Current Landscape
IEEE Intelligent Systems
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CHI '99 Extended Abstracts on Human Factors in Computing Systems
Enabling conversations with web services
AAMAS '03 Proceedings of the second international joint conference on Autonomous agents and multiagent systems
Affective computing: challenges
International Journal of Human-Computer Studies - Application of affective computing in human—Computer interaction
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ACL '90 Proceedings of the 28th annual meeting on Association for Computational Linguistics
Statistical synthesis of facial expressions for the portrayal of emotion
Proceedings of the 2nd international conference on Computer graphics and interactive techniques in Australasia and South East Asia
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Proceedings of the 6th international conference on Multimodal interfaces
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Proceedings of the 10th international conference on Intelligent user interfaces
E-motional advantage: performance and satisfaction gains with affective computing
CHI '05 Extended Abstracts on Human Factors in Computing Systems
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Proceedings of the 2004 ACM SIGCHI International Conference on Advances in computer entertainment technology
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ACM Transactions on Computer-Human Interaction (TOCHI)
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ICMI '05 Proceedings of the 7th international conference on Multimodal interfaces
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In this paper, we propose that, in order to improve customer satisfaction, we need to incorporate communication modes (e.g., speech act) in the current standards of web services specifications. We show that with the communication modes, we can estimate various affects on service consumers during their interactions with web services. With this information, a web-service management system can automatically prevent and compensate potential negative affects, and even take advantage of positive affects.