The impact of animated interface agents: a review of empirical research
International Journal of Human-Computer Studies
BEAT: the Behavior Expression Animation Toolkit
Proceedings of the 28th annual conference on Computer graphics and interactive techniques
User Modeling and User-Adapted Interaction
Establishing and maintaining long-term human-computer relationships
ACM Transactions on Computer-Human Interaction (TOCHI)
A conversational agent as museum guide: design and evaluation of a real-world application
Lecture Notes in Computer Science
Public displays of affect: deploying relational agents in public spaces
CHI '08 Extended Abstracts on Human Factors in Computing Systems
The identification of users by relational agents
Proceedings of the 7th international joint conference on Autonomous agents and multiagent systems - Volume 1
'It's just like you talk to a friend' relational agents for older adults
Interacting with Computers
Ada and grace: toward realistic and engaging virtual museum guides
IVA'10 Proceedings of the 10th international conference on Intelligent virtual agents
AutoTutor: A simulation of a human tutor
Cognitive Systems Research
SIGDIAL '12 Proceedings of the 13th Annual Meeting of the Special Interest Group on Discourse and Dialogue
The effect of visual gender on abuse in conversation with ECAs
IVA'12 Proceedings of the 12th international conference on Intelligent Virtual Agents
Ada and grace: direct interaction with museum visitors
IVA'12 Proceedings of the 12th international conference on Intelligent Virtual Agents
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A virtual museum guide agent that uses human relationship-building behaviors to engage museum visitors is described. The agent, named "Tinker", appears in the form of a human-sized anthropomorphic robot, and uses nonverbal conversational behavior, empathy, social dialogue, reciprocal self-disclosure and other relational behavior to establish social bonds with users. Tinker can describe exhibits in the museum, give directions, and discuss technical aspects of her own implementation. Results from an experiment involving 1,607 visitors indicate that the use of relational behavior leads to significantly greater engagement by museum visitors, measured by session length, number of sessions, and selfreported attitude, as well as learning gains, as measured by a knowledge test, compared to the same agent that did not use relational behavior. Implications for museum exhibits and intelligent tutoring systems are discussed.