Public displays of affect: deploying relational agents in public spaces

Authors:
Timothy W. Bickmore;Laura Pfeifer;Daniel Schulman;Sepalika Perera;Chaamari Senanayake;Ishraque Nazmi
Affiliations:
Northeastern University, Boston, MA, USA;Northeastern University, Boston, MA, USA;Northeastern University, Boston, MA, USA;Northeastern University, Boston, MA, USA;Northeastern University, Boston, MA, USA;Northeastern University, Boston, MA, USA
Venue:
CHI '08 Extended Abstracts on Human Factors in Computing Systems
Year:
2008

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Abstract

Design principles for deploying agents designed for social and relational interactions with users in public spaces are discussed. These principles are applied to the development of a virtual science museum guide agent that uses human relationship-building behaviors to engage visitors. The agent appears in the form of a human-sized anthropomorphic robot, and uses nonverbal conversational behavior, empathy, social dialogue, reciprocal self-disclosure and other relational behavior to establish social bonds with users. The agent also uses a biometric identification system so that it can re-identify visitors it has already talked to. Results from a preliminary study indicate that most users enjoy the conversational and relational interaction with the agent.