Enhancing human-computer interaction with embodied conversational agents

  • Authors:
  • Mary Ellen Foster

  • Affiliations:
  • Department of Informatics, Technische Universität München, München, Germany

  • Venue:
  • UAHCI'07 Proceedings of the 4th international conference on Universal access in human-computer interaction: ambient interaction
  • Year:
  • 2007

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Abstract

We survey recent research in which the impact of an embodied conversational agent on human-computer interaction has been assessed through a human evaluation. In some cases, the evaluation involved comparing different versions of the agent against itself in the context of a full interactive system; in others, it measured the effect on user perception of spoken output of specific aspects of the embodied agent's behaviour. In almost all of the studies, an embodied agent that displays appropriate non-verbal behaviour was found to enhance the interaction.