Assessing the effects of building social intelligence in a robotic interface for the home

Authors:
Boris de Ruyter;Privender Saini;Panos Markopoulos;Albert van Breemen
Affiliations:
Philips Research, Media Interaction, Prof. Holstlaan 4 (WY 2.01), 5656 AA Eindhoven, The Netherlands;User System Interaction Programme, Eindhoven University of Technology, Den Dolech 2, 5600 MB Eindhoven, The Netherlands;User System Interaction Programme, Eindhoven University of Technology, Den Dolech 2, 5600 MB Eindhoven, The Netherlands;Philips Research, Media Interaction, Prof. Holstlaan 4 (WY 2.01), 5656 AA Eindhoven, The Netherlands
Venue:
Interacting with Computers
Year:
2005

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Abstract

This paper reports an exploration of the concept of social intelligence in the context of designing home dialogue systems for an Ambient Intelligence home. It describes a Wizard of Oz experiment involving a robotic interface capable of simulating several human social behaviours. Our results show that endowing a home dialogue system with some social intelligence will: (a) create a positive bias in the user's perception of technology in the home environment, (b) enhance user acceptance for the home dialogue system, and (c) trigger social behaviours by the user in relation to the home dialogue system.