Modalities for building relationships with handheld computer agents

  • Authors:
  • Timothy Bickmore;Daniel Mauer

  • Affiliations:
  • Northeastern University, Boston, MA;Northeastern University, Boston, MA

  • Venue:
  • CHI '06 Extended Abstracts on Human Factors in Computing Systems
  • Year:
  • 2006

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Abstract

In this paper we describe the design of a relational agent interface for handheld computers and the results of a study exploring the effectiveness of different user-agent interaction modalities. Four different agent output modalities-text only, static image plus text, animated, and animated plus nonverbal speech-are compared and their impact on the ability of the agent to establish a social bond with the user, the perceived credibility of information delivered, and user acceptance is evaluated. Subjects ranked the two animated versions of the system higher on all measures.