“User sensitive inclusive design”— in search of a new paradigm
CUU '00 Proceedings on the 2000 conference on Universal Usability
CHI '02 Extended Abstracts on Human Factors in Computing Systems
CHI '01 Extended Abstracts on Human Factors in Computing Systems
Supporting the development of emotional intelligence through technology
Computers in the Schools
Human values, ethics, and design
The human-computer interaction handbook
CHI '04 Extended Abstracts on Human Factors in Computing Systems
Establishing and maintaining long-term human-computer relationships
ACM Transactions on Computer-Human Interaction (TOCHI)
Mindstorms: children, computers, and powerful ideas
Mindstorms: children, computers, and powerful ideas
CHI '06 Extended Abstracts on Human Factors in Computing Systems
Computer support for children's collaborative fantasy play and storytelling
CSCL '99 Proceedings of the 1999 conference on Computer support for collaborative learning
CHI '08 Extended Abstracts on Human Factors in Computing Systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
An online lifestyle diary with a persuasive computer assistant providing feedback on self-management
Technology and Health Care - Smart Environments: Technology to Support Healthcare
interactions - Catalyzing a Perfect Storm
PlayWrite: end-user adaptable games to support adolescent mental health
CHI '10 Extended Abstracts on Human Factors in Computing Systems
International Journal of Human-Computer Studies
Design and evaluation guidelines for mental health technologies
Interacting with Computers
Maintaining reality: Relational agents for antipsychotic medication adherence
Interacting with Computers
Interacting with Computers
WebWOZ: a wizard of oz prototyping framework
Proceedings of the 2nd ACM SIGCHI symposium on Engineering interactive computing systems
Post-traumatic stress disorder: opportunities & challenges for computing technology
Proceedings of the 1st ACM International Health Informatics Symposium
Exploratory evaluations of a computer game supporting cognitive behavioural therapy for adolescents
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
INTERACT'11 Proceedings of the 13th IFIP TC 13 international conference on Human-computer interaction - Volume Part I
Motivating children to learn arithmetic with an adaptive robot game
ICSR'11 Proceedings of the Third international conference on Social Robotics
I did that! Measuring users' experience of agency in their own actions
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Interaction design and emotional wellbeing
CHI '12 Extended Abstracts on Human Factors in Computing Systems
Positive computing: technology for a wiser world
interactions
Understanding the conflicting demands of family caregivers caring for depressed family members
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Moderated online social therapy: Designing and evaluating technology for mental health
ACM Transactions on Computer-Human Interaction (TOCHI)
Participatory design of an online therapy for youth mental health
Proceedings of the 25th Australian Computer-Human Interaction Conference: Augmentation, Application, Innovation, Collaboration
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The cost to society of mental illness is substantial. A large scale international study has identified mental illnesses as the second leading cause of disability and premature mortality in the developed world [Murray, C.L., Lopez, A.D. (Eds.), 1996. The Global Burden of Disease: A comprehensive assessment of mortality and disability from disease, injuries, and risk factors in 1990 and projected to 2020. Harvard University, Cambridge, MA]. Unfortunately, research also suggests that the majority of people suffering from treatable mental health disorders do not have access to the required treatment. Furthermore, even when treatment is accessible many sufferers are unable to successfully engage with professional services [Surgeon General, 1999. Mental Health: A Report of the Surgeon General - Executive Summary, Department of Health and Human Services, Washington, DC, Retrieved August 2006, from http://www.surgeongeneral.gov/library/mentalhealth/home.html; WHO World Mental Health Survey Consortium, 2004. Prevalence, severity, and unmet need for treatment of mental disorders in the World Health Organization World Mental Health Surveys. Journal of the American Medical Association, 291(21)]. Computer assisted mental health interventions have the potential to help in addressing this imbalance. However, a review of literature shows that to date this potential has been largely unexplored. One of the primary reasons for this is that few researchers from a HCI or technical background have engaged in this area. The primary purpose of this paper is to provide a foundation and set an agenda for future research on the design of technology for talk-based mental health interventions. Theoretical approaches to the treatment of mental illness are reviewed, as is previous research on the use of technology in this area. Several significant factors effecting design and evaluation are identified and based on these factors a broad set of design guidelines are proposed to aid the development of new technologies. Of the issues identified, ethical requirements along with the sensitivity and stigma associated with mental illness pose particular challenges to HCI professionals. These factors place strict limitations on access to mental health care (MHC) settings by non-MHC professionals and create difficulties for the direct application of traditional HCI methods, such as participatory, user-centred and iterative design. To overcome these difficulties this paper proposes a model for collaborative design and evaluation, involving both HCI and MHC professionals. The development of adaptable technologies is an important element of the proposed approach. The final contribution of the paper is to suggest future research directions and identify ways in which HCI researchers can contribute to this work.