Effects of conversational agents on human communication in thought-evoking multi-party dialogues

  • Authors:
  • Kohji Dohsaka;Ryota Asai;Ryuichiro Higashinaka;Yasuhiro Minami;Eisaku Maeda

  • Affiliations:
  • NTT Corporation, Seika-cho, Kyoto, Japan;Osaka University, Suita, Osaka, Japan;NTT Corporation, Seika-cho, Kyoto, Japan;NTT Corporation, Seika-cho, Kyoto, Japan;NTT Corporation, Seika-cho, Kyoto, Japan

  • Venue:
  • SIGDIAL '09 Proceedings of the SIGDIAL 2009 Conference: The 10th Annual Meeting of the Special Interest Group on Discourse and Dialogue
  • Year:
  • 2009

Quantified Score

Hi-index 0.00

Visualization

Abstract

This paper presents an experimental study that analyzes how conversational agents activate human communication in thought-evoking multi-party dialogues between multi-users and multi-agents. A thought-evoking dialogue, which is a kind of interaction in which agents act on user willingness to provoke user thinking, has the potential to stimulate multi-party interaction. In this paper, we focus on quiz-style multi-party dialogues between two users and two agents as an example of a thought-evoking multi-party dialogue. The experiment results showed that the presence of a peer agent significantly improved user satisfaction and increased the number of user utterances. We also found that agent empathic expressions significantly improved user satisfaction, raised user ratings of a peer agent, and increased user utterances. Our findings will be useful for stimulating multi-party communication in various applications such as educational agents and community facilitators.