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ISSD-93 Selected papers presented at the international symposium on Spoken dialogue
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International Journal of Human-Computer Studies
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ACL '07 Proceedings of the 45th Annual Meeting of the ACL on Interactive Poster and Demonstration Sessions
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HLT '10 Human Language Technologies: The 2010 Annual Conference of the North American Chapter of the Association for Computational Linguistics
User-adaptive coordination of agent communicative behavior in spoken dialogue
SIGDIAL '10 Proceedings of the 11th Annual Meeting of the Special Interest Group on Discourse and Dialogue
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SIGDIAL '11 Proceedings of the SIGDIAL 2011 Conference
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ACM Transactions on Interactive Intelligent Systems (TiiS)
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This paper presents an experimental study that analyzes how conversational agents activate human communication in thought-evoking multi-party dialogues between multi-users and multi-agents. A thought-evoking dialogue, which is a kind of interaction in which agents act on user willingness to provoke user thinking, has the potential to stimulate multi-party interaction. In this paper, we focus on quiz-style multi-party dialogues between two users and two agents as an example of a thought-evoking multi-party dialogue. The experiment results showed that the presence of a peer agent significantly improved user satisfaction and increased the number of user utterances. We also found that agent empathic expressions significantly improved user satisfaction, raised user ratings of a peer agent, and increased user utterances. Our findings will be useful for stimulating multi-party communication in various applications such as educational agents and community facilitators.