Communications of the ACM
The elements of computer credibility
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
What makes Internet users visit cyber stores again? key design factors for customer loyalty
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Communications of the ACM
What makes Web sites credible?: a report on a large quantitative study
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
What makes people trust online gambling sites?
CHI '02 Extended Abstracts on Human Factors in Computing Systems
What do web users do? An empirical analysis of web use
International Journal of Human-Computer Studies
E-Commerce User Experience
"Trust me, I'm an online vendor": towards a model of trust for e-commerce system design
CHI '00 Extended Abstracts on Human Factors in Computing Systems
Elements that affect web credibility: early results from a self-report study
CHI '00 Extended Abstracts on Human Factors in Computing Systems
Web credibility research: a method for online experiments and early study results
CHI '01 Extended Abstracts on Human Factors in Computing Systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
An extension of the UTAUT model with e-quality, trust, and satisfaction constructs
Proceedings of the 2006 ACM SIGMIS CPR conference on computer personnel research: Forty four years of computer personnel research: achievements, challenges & the future
interactions - A contradiction in terms?
Understanding web credibility: a synthesis of the research literature
Foundations and Trends in Human-Computer Interaction
Building effective online game websites with knowledge-based trust
Information Systems Frontiers
Information Processing and Management: an International Journal
Using Cartoons to Teach Internet Security
Cryptologia
Can you ever trust a wiki?: impacting perceived trustworthiness in wikipedia
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Cool Blog Identi?cation Using Topic-Based Models
WI-IAT '08 Proceedings of the 2008 IEEE/WIC/ACM International Conference on Web Intelligence and Intelligent Agent Technology - Volume 01
An analysis of privacy signals on the World Wide Web: Past, present and future
Information Sciences: an International Journal
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Computers in Human Behavior
Proceedings of the 9th ACM/IEEE-CS joint conference on Digital libraries
Interpreting the layout of web pages
Proceedings of the 20th ACM conference on Hypertext and hypermedia
How the Web Is Changing the Way We Trust
Proceedings of the 2008 conference on Current Issues in Computing and Philosophy
Bayesian modelling of colour's usage impact to web credibility
Proceedings of the 2006 conference on ECAI 2006: 17th European Conference on Artificial Intelligence August 29 -- September 1, 2006, Riva del Garda, Italy
CSCL'09 Proceedings of the 9th international conference on Computer supported collaborative learning - Volume 2
Does Branding Need Web Usability? A Value-Oriented Empirical Study
INTERACT '09 Proceedings of the 12th IFIP TC 13 International Conference on Human-Computer Interaction: Part II
Data quality assessment in context: A cognitive perspective
Decision Support Systems
Journal of the American Society for Information Science and Technology
Journal of the American Society for Information Science and Technology
Effects of cognitive aging on credibility assessment of online health information
CHI '10 Extended Abstracts on Human Factors in Computing Systems
Privacy-enhanced web personalization
The adaptive web
Persuasive effects of embodied conversational agent teams
HCI'07 Proceedings of the 12th international conference on Human-computer interaction: intelligent multimodal interaction environments
Highlighting disputed claims on the web
Proceedings of the 19th international conference on World wide web
Trust in wikipedia: how users trust information from an unknown source
Proceedings of the 4th workshop on Information credibility
Design for facilitating ebay transactions using skype
UI-HCII'07 Proceedings of the 2nd international conference on Usability and internationalization
Phishing IQ tests measure fear, not ability
FC'07/USEC'07 Proceedings of the 11th International Conference on Financial cryptography and 1st International conference on Usable Security
International Journal of Human-Computer Studies
It won't happen to me: Promoting secure behaviour among internet users
Computers in Human Behavior
The impact of user experience levels on web credibility judgments
Proceedings of the 73rd ASIS&T Annual Meeting on Navigating Streams in an Information Ecosystem - Volume 47
Proceedings of the 73rd ASIS&T Annual Meeting on Navigating Streams in an Information Ecosystem - Volume 47
Use of Medical Subject Headings (MeSH) in Portuguese for categorizing web-based healthcare content
Journal of Biomedical Informatics
Augmenting web pages and search results to support credibility assessment
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Towards a systematic approach for the credibility of humancentric web applications
Journal of Web Engineering
Different people different styles: impact of personality style in web sites credibility judgement
HI'11 Proceedings of the 2011 international conference on Human interface and the management of information - Volume Part I
Automatic Assessment of Document Quality in Web Collaborative Digital Libraries
Journal of Data and Information Quality (JDIQ)
Extracting trust from domain analysis: a case study on the wikipedia project
ATC'06 Proceedings of the Third international conference on Autonomic and Trusted Computing
Does source matter? Examining source effects in online product reviews
Computers in Human Behavior
OTO: online trust oracle for user-centric trust establishment
Proceedings of the 2012 ACM conference on Computer and communications security
Microblog credibility perceptions: comparing the USA and China
Proceedings of the 2013 conference on Computer supported cooperative work
Your process is showing: controversy management and perceived quality in wikipedia
Proceedings of the 2013 conference on Computer supported cooperative work
Web credibility: features exploration and credibility prediction
ECIR'13 Proceedings of the 35th European conference on Advances in Information Retrieval
What makes online health information credible for older adults?: an exploratory study
CHI '13 Extended Abstracts on Human Factors in Computing Systems
Trustworthiness criteria for supporting users to assess the credibility of web information
Proceedings of the 22nd international conference on World Wide Web companion
On the subjectivity and bias of web content credibility evaluations
Proceedings of the 22nd international conference on World Wide Web companion
Understanding trust formation in digital information sources: The case of Wikipedia
Journal of Information Science
Searching the Web for conflicting topics: Page and user factors
Computers in Human Behavior
Centrality of visual aesthetics in the online context: an assessment and empirical evidence
HCI'13 Proceedings of the 15th international conference on Human-Computer Interaction: human-centred design approaches, methods, tools, and environments - Volume Part I
Remedy: supporting consumer-centered medication information search
Proceedings of the 7th International Conference on Pervasive Computing Technologies for Healthcare
On credibility improvements for automotive navigation systems
Personal and Ubiquitous Computing
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In this study 2,684 people evaluated the credibility of two live Web sites on a similar topic (such as health sites). We gathered the comments people wrote about each siteís credibility and analyzed the comments to find out what features of a Web site get noticed when people evaluate credibility. We found that the ìdesign lookî of the site was mentioned most frequently, being present in 46.1% of the comments. Next most common were comments about information structure and information focus. In this paper we share sample participant comments in the top 18 areas that people noticed when evaluating Web site credibility. We discuss reasons for the prominence of design look, point out how future studies can build on what we have learned in this new line of research, and outline six design implications for human-computer interaction professionals.