Credibility and computing technology
Communications of the ACM
Evaluating Internet resources: identity, affiliation, and cognitive authority in a networked world
Journal of the American Society for Information Science and Technology
Believe it or not: factors influencing credibility on the Web
Journal of the American Society for Information Science and Technology
Trust and mistrust of online health sites
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
How do users evaluate the credibility of Web sites?: a study with over 2,500 participants
Proceedings of the 2003 conference on Designing for user experiences
Going online for health advice: Changes in usage and trust practices over the last five years
Interacting with Computers
Journal of the American Society for Information Science and Technology
Journal of the American Society for Information Science and Technology
Information quality work organization in wikipedia
Journal of the American Society for Information Science and Technology
Toward an epistemology of Wikipedia
Journal of the American Society for Information Science and Technology
Can you ever trust a wiki?: impacting perceived trustworthiness in wikipedia
Proceedings of the 2008 ACM conference on Computer supported cooperative work
A model for online consumer health information quality
Journal of the American Society for Information Science and Technology
How and why do college students use Wikipedia?
Journal of the American Society for Information Science and Technology
Journal of the American Society for Information Science and Technology
Factual accuracy and trust in information: The role of expertise
Journal of the American Society for Information Science and Technology
Information quality assessment of community generated content: A user study of Wikipedia
Journal of Information Science
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This article contributes to knowledge on how users establish the trustworthiness of digital information. An exploratory two-stage study was conducted with Master's and undergraduate students in information studies. In the first phase of the study respondents commented on the factors and processes associated with trust formation. Participants commented on authorship and references, quality of writing and editing, and verification via links to external reference sources. Findings from the second phase, based on a checklist, suggested that participants relied on a range of factors when assessing the trustworthiness of articles, including content factors such as authorship, currency and usefulness together with context factors such as references, expert recommendation and triangulation with their own knowledge. These findings are discussed in the light of previous related research and recommendations for further research are offered.