An extension of the UTAUT model with e-quality, trust, and satisfaction constructs

Authors:
Erin Cody-Allen;Rajiv Kishore
Affiliations:
State University of New York at Buffalo, Buffalo, NY;State University of New York at Buffalo, Buffalo, NY
Venue:
Proceedings of the 2006 ACM SIGMIS CPR conference on computer personnel research: Forty four years of computer personnel research: achievements, challenges & the future
Year:
2006

Citing 12
Cited 2

Web Site Usability, Design, and Performance Metrics

Information Systems Research
Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics

Information Systems Research
Developing and Validating Trust Measures for e-Commerce: An Integrative Typology

Information Systems Research
Websites that Satisfy Users: A Theoretical Framework for Web User Interface Design and Evaluation

HICSS '99 Proceedings of the Thirty-Second Annual Hawaii International Conference on System Sciences-Volume 2 - Volume 2
Customer-centered rules for design of e-commerce Web sites

Communications of the ACM - Mobile computing opportunities and challenges
A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies

Management Science
How do users evaluate the credibility of Web sites?: a study with over 2,500 participants

Proceedings of the 2003 conference on Designing for user experiences
A Theoretical Integration of User Satisfaction and Technology Acceptance

Information Systems Research
A Longitudinal Model of Continued IS Use: An Integrative View of Four Mechanisms Underlying Postadoption Phenomena

Management Science
From DQ to EQ: understanding data quality in the context of e-business systems

Communications of the ACM - The digital society
Trust and TAM in online shopping: an integrated model

MIS Quarterly
User acceptance of information technology: toward a unified view

MIS Quarterly

Understanding Web-based learning continuance intention: The role of subjective task value

Information and Management
Acceptance and use of electronic library services in ugandan universities

Proceedings of the 8th ACM/IEEE-CS joint conference on Digital libraries

Quantified Score

Hi-index	0.01

Visualization

Abstract

This research seeks to validate a comprehensive model of quality in the context of e-business systems. It also extends the UTAUT model with e-quality, trust, and satisfaction constructs. The proposed model brings together extant research on systems and data quality, trust, and satisfaction and provides an important cluster of antecedents to eventual technology acceptance via constructs of behavioral intention to use and actual system usage.