Customer-centered rules for design of e-commerce Web sites
Communications of the ACM - Mobile computing opportunities and challenges
A web trust-inducing model for e-commerce and empirical research
ICEC '05 Proceedings of the 7th international conference on Electronic commerce
Characteristics of web applications that affect usability: a review
OZCHI '05 Proceedings of the 17th Australia conference on Computer-Human Interaction: Citizens Online: Considerations for Today and the Future
An extension of the UTAUT model with e-quality, trust, and satisfaction constructs
Proceedings of the 2006 ACM SIGMIS CPR conference on computer personnel research: Forty four years of computer personnel research: achievements, challenges & the future
Designing Web Sites for Customer Loyalty Across Business Domains: A Multilevel Analysis
Journal of Management Information Systems
A Framework for the Study of Customer Interface Design for Mobile Commerce
International Journal of Electronic Commerce
User Expectations and Rankings of Quality Factors in Different Web Site Domains
International Journal of Electronic Commerce
Mobile web browsing: usability study
Mobility '07 Proceedings of the 4th international conference on mobile technology, applications, and systems and the 1st international symposium on Computer human interaction in mobile technology
Motivation for using search engines: A two-factor model
Journal of the American Society for Information Science and Technology
UI-HCII'07 Proceedings of the 2nd international conference on Usability and internationalization
Quality in use model for web portals (QiUWeP)
ICWE'10 Proceedings of the 10th international conference on Current trends in web engineering
The role of trust in e-business: understanding the customer
ICCOMP'10 Proceedings of the 14th WSEAS international conference on Computers: part of the 14th WSEAS CSCC multiconference - Volume II
International Journal of Human-Computer Studies
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With the fast development and increasing use of the World Wide Web as both an information seeking and an electronic commerce tool, web usability studies grow in importance. While web designers have largely focused on functional aspects of websites, there has been little systematic attention to (1) the motivational issues of web user interface design or (2) a theoretically driven approach to web user satisfaction studies. The objective of this paper is to provide a conceptual framework and foundation for systematically investigating features in the web environment that contribute to user satisfaction with a web interface. This research uses Herzberg's motivation-hygiene theory to guide the identification of these features. Among the implications and contributions of this research are the identification of web design features that may maximize the likelihood of user satisfaction and return visits to the web site.