Creating a custom mass-production channel on the Internet
Communications of the ACM
Predictors of online buying behavior
Communications of the ACM
Designing an e-commerce site for users
Crossroads
Building trust in the electronic market through an economic incentive mechanism
ICIS '99 Proceedings of the 20th international conference on Information Systems
CUU '00 Proceedings on the 2000 conference on Universal Usability
First impressions: emotional and cognitive factors underlying judgments of trust e-commerce
Proceedings of the 3rd ACM conference on Electronic Commerce
Face it - photos don't make a web site trustworthy
CHI '02 Extended Abstracts on Human Factors in Computing Systems
Electronic Commerce: Review of Critical Research Issues
Information Systems Frontiers
Consumer trust in an Internet store
Information Technology and Management
Websites that Satisfy Users: A Theoretical Framework for Web User Interface Design and Evaluation
HICSS '99 Proceedings of the Thirty-Second Annual Hawaii International Conference on System Sciences-Volume 2 - Volume 2
Individual Trust in Online Firms: Scale Development and Initial Test
Journal of Management Information Systems
How does personality affect trust in B2C e-commerce?
ICEC '06 Proceedings of the 8th international conference on Electronic commerce: The new e-commerce: innovations for conquering current barriers, obstacles and limitations to conducting successful business on the internet
Trust on the world wide web: a survey
Foundations and Trends in Web Science
Proceedings of the 23rd British HCI Group Annual Conference on People and Computers: Celebrating People and Technology
Proceedings of the 2007 conference on Human interface: Part II
A user experience study on C2C e-commerce localization in china
UI-HCII'07 Proceedings of the 2nd international conference on Usability and internationalization
E-commerce: protecting purchaser privacy to enforce trust
Electronic Commerce Research
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Trust is critical to the success of e-commerce. Despite the richness of e-trust literature, it is lack of empirical research on this area. So in this paper, we made a review on the e-commerce trust studies, both the literature and empirical studies. Basing on relevant trust literatures we presented a web trust-inducing model and proposed four hypotheses. This model consists of four dimensions, namely graphic design, structure design, content design and social-cue design. In order to test the original model and hypotheses, an online survey was conducted. The results of this study provide support for a majority of the original design features. Finally we identified 12 trust-inducing features, and by applying them, the e-commerce merchant might anticipate fostering optimal levels of trust in their customers. The revised model we present is a reasonable starting point for developing a friendly interface for inducing trust in e-commerce.