Multivariate data analysis (4th ed.): with readings
Multivariate data analysis (4th ed.): with readings
A structural model of end user computing satisfaction and user performance
Information and Management
Extending the TAM for a World-Wide-Web context
Information and Management
Developing and validating an instrument for measuring user-perceived web quality
Information and Management
Enticing online consumers: an extended technology acceptance perspective
Information and Management
The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach
Information Systems Research
An empirical study on predicting user acceptance of e-shopping on the Web
Information and Management
A grounded theory of the flow experiences of web users
International Journal of Human-Computer Studies - Incorporating knowledge acquisition
Why do people play on-line games? an extended TAM with social influences and flow experience
Information and Management
A Theoretical Integration of User Satisfaction and Technology Acceptance
Information Systems Research
B2C Web site quality and emotions during online shopping episodes: an empirical study
Information and Management
The impact of Web quality and playfulness on user acceptance of online retailing
Information and Management
An Evaluation of Cyber-Bookshops: The WebQual Method
International Journal of Electronic Commerce
Journal of Management Information Systems
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
Journal of Management Information Systems
Online flow experiences, problematic Internet use and Internet procrastination
Computers in Human Behavior
Integrating perceived playfulness into expectation-confirmation model for web portal context
Information and Management
Key website factors in e-business strategy
International Journal of Information Management: The Journal for Information Professionals
Information Systems and e-Business Management
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The purposes of this study are to examine whether perceived playfulness and perceived flow would mediate the relationships among website quality, customer satisfaction, and purchase intention, as well as to assess the degree of reciprocity between perceived playfulness and perceived flow in an online travel agency context. This study suggested a research framework for testing the relationships among the constructs based on the stimulus-organism-response framework. In addition, this study developed a non-recursive model. After validating the measurement scales, empirical analyses were conducted using structural equation modelling. The findings confirm that website quality affects customers' perceived playfulness and perceived flow, and in turn, would influence their satisfaction and purchase intention. Notably, this study finds that the service quality is more important than information and system quality in influencing customer satisfaction and purchase intention. Furthermore, the study reveals that the relationship between perceived playfulness and perceived flow is reciprocal. Based on the findings, the implications are discussed in the paper and directions for future research are also highlighted.