Reading text from computer screens
ACM Computing Surveys (CSUR)
The measurement of end-user computing satisfaction
MIS Quarterly
An emerging model of Web site design for marketing
Communications of the ACM
Building consumer trust online
Communications of the ACM
The content and design of web sites: an empirical study
Information and Management
Communications of the ACM
Designing the User Interface: Strategies for Effective Human-Computer Interaction
Designing the User Interface: Strategies for Effective Human-Computer Interaction
Principles of Internet Marketing
Principles of Internet Marketing
Formal aspects of a generic model of trust for electronic commerce
Decision Support Systems - Special issue: Formal modeling and electronic commerce
Consumer trust in an Internet store
Information Technology and Management
Key dimensions of business-to-consumer web sites
Information and Management
Interpreting Dimensions of Consumer Trust in E-Commerce
Information Technology and Management
Web Site Usability, Design, and Performance Metrics
Information Systems Research
The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach
Information Systems Research
Communications of the ACM - Mobile computing opportunities and challenges
The conceptualization and empirical validation of web site user satisfaction
Information and Management
Integrating perceived playfulness into expectation-confirmation model for web portal context
Information and Management
Information and Management
Evolution of e-commerce Web sites: A conceptual framework and a longitudinal study
Information and Management
A balanced thinking-feelings model of information systems continuance
International Journal of Human-Computer Studies
The review of the website evaluation framework in Information Systems and marketing journals
International Journal of Information Systems and Change Management
The atmospheric factors of online storefront environment design: An empirical experiment in Taiwan
Information and Management
Consumer adoption of mobile TV: Examining psychological flow and media content
Computers in Human Behavior
The Moderating Effect of Transaction Experience on the Decision Calculus in On-Line Repurchase
International Journal of Electronic Commerce
Modeling Web Site Design Across Cultures: Relationships to Trust, Satisfaction, and E-Loyalty
Journal of Management Information Systems
Information and Management
Understanding the sustainability of a virtual community: model development and empirical test
Journal of Information Science
Attributes of Web Site Usability: A Study of Web Users with the Repertory Grid Technique
International Journal of Electronic Commerce
Computers in Human Behavior
Explaining website effectiveness: The hedonic-utilitarian dual mediation hypothesis
Electronic Commerce Research and Applications
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We developed and empirically validated a process model of web site success in an online shopping context by identifying the role of pleasure as a key mediating variable. Web site evaluations (of content, organization, and technology) were posited as affecting the success (involving satisfaction, commitment, and trust) of a multi-dimensional web site. Pleasure was introduced as a key variable, mediating the relationship between web site evaluation and web site success. We found that pleasure partially mediated the evaluations-success relationship and also found significant support for direct relationships between web site evaluations and success. Additionally, satisfaction was found to be instrumental in helping predict user commitment and trust that online shoppers placed on the site owner.