Multivariate data analysis (4th ed.): with readings
Multivariate data analysis (4th ed.): with readings
On risk, convenience, and Internet shopping behavior
Communications of the ACM
Measuring Factors that Influence the Success of Internet Commerce
Information Systems Research
An empirical study on predicting user acceptance of e-shopping on the Web
Information and Management
Building Effective Online Marketplaces with Institution-Based Trust
Information Systems Research
Beyond concern: a privacy-trust-behavioral intention model of electronic commerce
Information and Management
Extrinsic versus intrinsic motivations for consumers to shop on-line
Information and Management
Literature derived reference models for the adoption of online shopping
Information and Management
The role of pleasure in web site success
Information and Management
A comparison of the behavior of different customer clusters towards Internet bookstores
Information and Management
E-business differentiation through value-based trust
Information and Management
An Extended Privacy Calculus Model for E-Commerce Transactions
Information Systems Research
Consumer Perceptions and Willingness to Pay for Intrinsically Motivated Online Content
Journal of Management Information Systems
Internet Privacy Concerns and Social Awareness as Determinants of Intention to Transact
International Journal of Electronic Commerce
The Effect of Web Site Perceptions on Initial Trust in the Owner Company
International Journal of Electronic Commerce
Strategic Determinants of Web Site Traffic in On-Line Retailing
International Journal of Electronic Commerce
International Journal of Electronic Commerce
Customer Satisfaction with Electronic Service Encounters
International Journal of Electronic Commerce
On-line Shopping Behavior: Cross-Country Empirical Research
International Journal of Electronic Commerce
Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model
International Journal of Electronic Commerce
Consumer Behavior in Web-Based Commerce: An Empirical Study
International Journal of Electronic Commerce
International Journal of Electronic Commerce
International Journal of Electronic Commerce
Individual Trust in Online Firms: Scale Development and Initial Test
Journal of Management Information Systems
The fundamental reasons of e-consumers' loyalty to an online store
Electronic Commerce Research and Applications
Online shopping behavior model: a literature review and proposed model
ICACT'09 Proceedings of the 11th international conference on Advanced Communication Technology - Volume 3
The impact of perceived risk, intangibility and consumer characteristics on online game playing
Computers in Human Behavior
Repurchase intention in B2C e-commerce-A relationship quality perspective
Information and Management
International Journal of Electronic Commerce
Electronic Commerce Research and Applications
A Comparative Analysis of Chinese Consumers' Increased vs. Decreased Online Purchases
Journal of Electronic Commerce in Organizations
Impact of Flow and Brand Equity in 3D Virtual Worlds
Journal of Database Management
Real e-customer behavioural responses to free delivery and free returns
Electronic Commerce Research
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Repeat customers are five times more profitable than new customers. Internet vendors have to retain customers to reap the benefits of repeat sales, but more than 50 percent of repeat customers seldom complete a third purchase. One reason is the inability of on-line vendors to manage customers' changing expectations. Vendors need to understand the decision calculus of repeat customers at every stage of their transaction experience with the vendor. This study uses a customer repurchase decision-making model to examine the effect of transaction experience on customers' decision calculus in on-line repurchases. The model shows that the effects of perceived convenience and perceived price change over the transaction experience, whereas the effects of perceived value and pleasure do not. These findings have significant theoretical and practical implications.